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Shipping Policy

A legal disclaimer

Effective Date: 2025

Thank you for shopping with Enchanting Beauty Co! We aim to provide a smooth and reliable shipping experience for all our customers. Please review our Shipping Policy below before placing your order.

1. Order Processing Time

  • Standard processing time: 1–3 business days for in-stock items

  • Custom wigs or made-to-order items: 5–10 business days (or as specified in the product description)

  • Orders are processed Monday to Friday, excluding holidays.

Once your order is processed, it will be shipped using your selected shipping method. You'll receive a confirmation email with tracking information once your order is on the way.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Your location

  • Shipping speed (Standard, Expedited, Express)

  • Order weight and size

Estimated Delivery Times (after processing):

  • U.S. Domestic: 3–7 business days

  • International: 7–21 business days (depending on customs and location)

⏱️ Note: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier.

3. Shipping Providers

We ship via trusted carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL (for international orders)

You will receive a tracking number once your order has shipped.

4. Shipping Destinations

We currently ship to:

  • All 50 U.S. states

  • Select international destinations (shown at checkout)

If your country is not listed, please contact us to check availability.

5. Custom Wigs & Special Orders

Custom wigs may require additional processing time before shipping. This will be clearly noted on the product page.

Custom items are made to order and cannot be canceled or refunded once production has begun.

6. Shipping Delays

Enchanting Beauty Co is not responsible for shipping delays caused by:

  • Incorrect or incomplete shipping addresses

  • Weather disruptions

  • Carrier delays

  • Customs or border processing (for international orders)

Please ensure your shipping information is accurate at the time of purchase.

7. Lost, Stolen, or Damaged Packages

If your package is:

  • Lost in transit: Contact us after 7 business days (U.S.) or 21 business days (international)

  • Marked as delivered but not received: Check with neighbors or your local post office first

  • Damaged upon arrival: Notify us within 48 hours with photos of the packaging and product

We will work with the carrier to resolve the issue, but we are not liable for packages once marked as delivered.

📦 We recommend selecting insured shipping at checkout if available.

8. International Orders & Customs

  • International customers are responsible for any customs fees, duties, or taxes imposed by their country.

  • Customs processing may delay delivery.

Please check your country’s import policies before placing an order.

9. Address Changes

If you need to change your shipping address, please contact us immediately after placing your order. Once an order is processed or shipped, we may not be able to modify the address.

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