Enchanting Beauty Co

 
Effective Date: 2025

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Thank you for shopping with Enchanting Beauty Co. We value your business and want you to be completely satisfied with your purchase and salon experience. Please read our Refund & Return Policy carefully before booking a service or placing an order.

1. Hair Products & Wig Sales

Due to the hygienic and custom nature of our products, all sales are final. This includes:

• Hair bundles

• Wigs (custom or pre-made)

• Frontals, closures, and clip-ins

• Hair accessories or styling products

We do NOT offer refunds or exchanges unless:

• You received the wrong item

• The item arrived damaged or defective

If there is a problem with your order, please contact us within 48 hours of receiving your package, including:

• Your order number

• Clear photos of the item and packaging

• A description of the issue

We will investigate and, if applicable, offer a replacement or store credit.

✅ To be eligible for a return (if approved):

• The item must be unused, unaltered, and in its original packaging

• Return requests must be submitted within 48 hours of delivery

2. Custom Wig Orders

All custom wig sales are final. Once a custom order has been submitted and production has started, we cannot issue a refund or cancel the order.

Please double-check your measurements, lace color, and styling preferences before submitting your order.

3. Salon Services

We do not offer refunds on completed salon services.

However, your satisfaction is important to us. If you are not happy with a service you received, please contact us within 48 hours of your appointment. We may offer:

• A complimentary correction session

• A discounted follow-up appointment

• Store credit (at our discretion)

Refunds for services will only be considered in rare cases and are issued solely at the discretion of management.

4. Cancellations & No-Shows

Appointments

• Cancellations must be made at least 72 hrs  in advance.

• Late cancellations or no-shows may result in loss of deposit or a cancellation fee.

Product Orders

• Orders cannot be changed or canceled once they are marked as processing or shipped.

• Custom orders cannot be canceled once production has begun.

5. Shipping Delays

We are not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Customs or international issues

• Incorrect shipping addresses provided by the customer

6. Contact Us for Refund Requests

To request a return, replacement, or store credit, contact us within 48 hours of receiving your order or service:

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📞 
Please include your order number and a detailed explanation of the issue.

7. Final Notes

We reserve the right to refuse returns or exchanges if:

• The product shows signs of wear or use

• The return request is made after the 48-hour window

• The issue is deemed ineligible (e.g., buyer’s remorse, incorrect fit due to wrong measurements provided)